Emotional Intelligence: The Definitive Tool for offering empathy in Customer Service
Emotional intelligence (EI) has emerged as an essential skill in customer service, especially in a competitive market where products and services are often similar
BPO Outsourcing
Business process outsourcing (BPO) has gained prominence as an effective strategy adopted by companies from different sectors. This method offers a series of advantages that can boost the growth and efficiency of organizations. In this introduction, we will explore the various benefits of outsourcing a BPO, highlighting how this strategic approach can positively impact companies’ […]
Contact Center agents and stress
Contact Center agents often deal with stressful situations due to the nature of their work. To mitigate stress and promote well-being, it is essential that companies adopt a proactive approach. Firstly, it is important to offer stress management training, equipping officers with tools and techniques to effectively deal with tense situations. This may include mindfulness […]
The New Trend: Part-time jobs and the New Generations
In the constantly evolving scenario of the job market, one of the trends that has been gaining prominence is the choice of new generations to work part-time. This phenomenon not only redefines the traditional relationship with employment, but also reflects the changing aspirations and priorities of younger generations. In today’s article, we will address the […]
Is working from home the new normal?
the trend of working from home is an increasingly present reality
